Angry Patient (Pet Owner)

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• 03:55 Popular

  Nurse and the Angry Patient

  by Admin 474 Views / 0 Likes

  Group 5. Remain Calm, Show Empathy, Express Concern for the Patients Feelings. Not a substitute for formal education

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• 04:30 Popular

  Difficult patient - angry about office wait - empathic

  by Admin 558 Views / 0 Likes

  This is one part of a pair of scenarios demonstrating communication skills. Physician deals with angry patient using empathic communication skills. Compare with http://www.youtube.com/watch?v=6lAYVUXM7g0 Comments are welcome - they will be used to refine

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• 05:44 Popular

  Doctor Patient Communication: The Universal Upset Patient Protocol in Healthcare Communications

  by Admin 856 Views / 0 Likes

  Doctor Patient Communication: The Universal Upset Patient Protocol in Healthcare Communications CLICK THIS LINK For the HANDOUT http://www.thehappymd.com/blog/bid/290399/Doctor-Patient-Communication-The-Universal-Upset-Patient-Protocol To Learn more physi

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• 28:54 Popular

  The Angry Patient

  by Admin 490 Views / 0 Likes

  The Angry Patient is a seminar on how to deal with the angry patient in the health field. Presented by Ralph Schillace, Ph.D. Knowing how to deal with the angry patient is the difference of helping someone and helping yourself. If you enjoy this presentat

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