Angry Patient (Pet Owner)
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Nurse and the Angry Patient
474 Views / 0 LikesGroup 5. Remain Calm, Show Empathy, Express Concern for the Patients Feelings. Not a substitute for formal education
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Difficult patient - angry about office wait - empathic
558 Views / 0 LikesThis is one part of a pair of scenarios demonstrating communication skills. Physician deals with angry patient using empathic communication skills. Compare with http://www.youtube.com/watch?v=6lAYVUXM7g0 Comments are welcome - they will be used to refine
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Doctor Patient Communication: The Universal Upset Patient Protocol in Healthcare Communications
856 Views / 0 LikesDoctor Patient Communication: The Universal Upset Patient Protocol in Healthcare Communications CLICK THIS LINK For the HANDOUT http://www.thehappymd.com/blog/bid/290399/Doctor-Patient-Communication-The-Universal-Upset-Patient-Protocol To Learn more physi
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28:54 Popular
The Angry Patient
490 Views / 0 LikesThe Angry Patient is a seminar on how to deal with the angry patient in the health field. Presented by Ralph Schillace, Ph.D. Knowing how to deal with the angry patient is the difference of helping someone and helping yourself. If you enjoy this presentat
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